Refund and Cancellation Policy

Understanding our refund and cancellation terms is crucial to ensure your satisfaction with our services.

Order Cancellation

Once you’ve placed an order, **cancellations are not possible**. After payment, our team immediately starts working on your account recovery or impersonation reporting.

Refund Policy

We offer a full **refund** if we are unable to complete your order or verify your identity within 48 hours.

Refund Eligibility

  • **Failure to Complete the Order**: If we can't complete your order, you're eligible for a refund.
  • **Failure to Verify Identity**: If we cannot verify your identity, you will be refunded.
  • **48-Hour Completion Guarantee**: If your order is not completed within 48 hours, we will issue a refund.

Refund Ineligibility

  • **Incorrect Information**: If you provide incorrect or incomplete information, refunds will not be processed.
  • **Non-Compliance**: If you fail to comply with our guidelines or terms, refunds will not be issued.

How to Request a Refund

To request a refund, please follow these steps:

  • Contact our support team at support@mendsec.com.
  • Provide your **Order ID** and a brief description of the issue.
  • Include any relevant **supporting documents** to assist in processing your refund.

Refunds will be processed within **7-10 business days** and credited to your original payment method.

Need More Help?

If you have any questions regarding our refund and cancellation policy, feel free to reach out to us!

Contact Support